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Privacy Policy

Our privacy policy outlines how and why we use personal data. Here at Home Coaching we aim to save you time, money and stress, while helping you meet your personal goals. Your privacy is hugely important to us. We want you to be confident that the personal information you give us is safe and secure with us, and understand how we use it to offer you a better and more personalised experience.

We are committed to put you first and be transparent on how and why we collect and use your personal information. We will tell you your rights and choices when it comes to these details, as well as steps we take to keep it secure and confidential. The data controller is Home Coaching (referred to in this policy as ‘we’, ‘us’ or ‘our’).

Our Site contains links to third-party websites that are not subject to this Privacy Policy. Please make sure you read any third party’s terms & conditions and privacy policy carefully before providing any personal information on a third-party website, as we cannot accept any responsibility or liability for those third-party websites.

1. Personal information we collect

• When you register for an email newsletter we need you to provide us with your email address for this purpose.

• When you request other products or services by forms on our site, by phone or by email, you may provide us with your personal details, including your email address, name and postal address. We may also ask for your phone number in order to clarify any issues in meeting your request.

• If you're providing us with another person's personal information you should first ask them to read this Privacy Policy. By giving us personal information about another person you are confirming that they have given you consent to provide the personal information to us and that they understand how their details will be used.

• We do not knowingly collect or store any personal information from this site about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.

2. How we use your personal information

This section explains how we may use your personal information.

• Personalisation – we may use your personal information to personalise aspects of our site. Furthermore, if you've given us permission, we will endeavour to ensure any email we send to you is appropriate for your needs.

• Contacting you – we collect and may use your personal information to contact you in response to the communications that you have directed at us. We want to be able to help you so we use personal data to provide clarification or assistance in response to your communications. We may invite you to take part in market research activities carried out by us and other organisations on our behalf. Any feedback you provide will only be used to improve our site and/or services and will not be published. However you do not have to take part in the activities if we contact you about this.

• Award you a prize – if you have won a competition we're running.

3. Why we process your personal information?

We will only collect and use your personal information (as described in sections 1 and 2) in accordance with data protection laws. Our grounds for processing your personal information are as follows:

• Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so.

• Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of ‘legitimate interests’ as a justification for processing your personal information. Our legitimate interests for processing your personal information are:

• to enable you to access and use the site

• to communicate with you about your use of the site. For

example, sending you a confirmation email after you registered an interest on the site. Unless you have agreed, this won't include communications about products or services which we think you may be interested in.

• to improve our site.

From May 2018, you will have a right to object to our use of your personal information for these legitimate interests,

4. Disclosure of your personal information to other organisations

The personal information we collect when you use our site is confidential. We may disclose your personal information to a third party in the following circumstances:

• To allow our service providers to provide certain services and/or enable your interaction with the site. Our technical partners will not be permitted to use your personal information for their own marketing purposes unless you have consented to receive marketing from them on another site.

• If required or permitted to do so by law

• If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency

• If necessary in connection with legal proceedings or potential legal proceedings

5. How you can change permissions

Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don't want to be contacted by us anymore you can email

Section 6 below also sets out your other information rights.

6. Information on your rights and responsibilities

You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:

6.1. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete

6.2. Right to erase: the right to request that we delete or remove your personal information from our systems

6.3. Right to restrict our use of your information: the right to 'block' us from using your personal information or limit the way in which we can use it

6.4. Right to data portability: the right to request that we move, copy or transfer your personal information

6.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we're continuing to process your personal information.

We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.

To make enquiries, exercise any of your rights set out in this Privacy Policy or make a complaint, please write to Home Coaching, 5 High Storrs Drive, Sheffield, S11 7LL or contact .

If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.

7. Our use of cookies

Our website at www.homecoaching.co.uk does not use first party cookies. However third party cookies are generated by other companies for services and tools which we use to enhance our site and provide services, eg Facebook, Twitter, Mailchimp, Serifwebresources. Their cookies are controlled by the third parties. You should check their websites for more information about these cookies. In common with many websites, we also use Google Analytics to collect anonymous information about how visitors use our website to help improve its operation. You should consult Google Privacy Policy for more information

8. Keeping your personal information secure

Keeping information about you secure is very important to us. We use a range of organisational and technical security measures to protect your information.

• Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower case letters, and characters, which isn’t used on other sites and isn’t easily guessed).

• We restrict access to your information as appropriate to only those who need to know that information for the purposes set out above. Our internal procedures cover the storage, access and disclosure of your information.

• We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

9. How long do we keep your personal information?

We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal and regulatory obligations. In particular, for so long as there is any possibility that either you or we may wish to make contact with regards to the services provided, or where we are required to keep your personal data due to legal or regulatory reasons. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes. If you would like further information regarding the periods for which your personal information will be stored, please see section 10 below.

10. How to contact us

If you have any queries relating to our use of your personal information or any other related data protection questions, please write to Home Coaching, 5 High Storrs Drive, Sheffield, S11 7LL or contact us at .

11. Changes

We may, from time to time, make changes to this Privacy Policy to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or site enhancements. We will let you know what these changes are by posting them to this page. Where the changes are significant, we may also choose to email you with the new details and get your consent to make these changes where required by law. Changes posted on this page will become effective as soon as they are posted.

This privacy policy was last updated May 2018.