Here at Home Coaching we aim to save you time, money and stress, while helping you meet your personal goals. Your privacy is hugely important to us. We want you to be confident that the personal information you give us is safe and secure with us, and understand how we use it to offer you a better and more personalised experience.
We are committed to put you first and be transparent on how and why we collect and use your personal information. We will tell you your rights and choices when it comes to these details, as well as steps we take to keep it secure and confidential. The data controller is Home Coaching (referred to in this policy as ‘we’, ‘us’ or ‘our’).
Our Site contains links to third-
1. Personal information we collect
When you register for an email newsletter we need you to provide us with your email address for this purpose.
When you request other products or services by forms on our site, by phone or by email, you may provide us with your personal details, including your email address, name and postal address. We may also ask for your phone number in order to clarify any issues in meeting your request.
We do not knowingly collect or store any personal information from this site about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.
2. How we use your personal information
This section explains how we may use your personal information.
Personalisation – we may use your personal information to personalise aspects of our site. Furthermore, if you've given us permission, we will endeavour to ensure any email we send to you is appropriate for your needs.
Contacting you – we collect and may use your personal information to contact you in response to the communications that you have directed at us. We want
to be able to help you so we use personal data to provide clarification or assistance in
response to your communications. We may invite you to take part in market research activities carried out by us and other organisations on our behalf. Any feedback you provide will only be used to improve our site and/or services and will not be published. However you do not have to take part in the activities if we contact you about this.
Award you a prize – if you have won a competition we're running.
3. Why do we process your personal information?
We will only collect and use your personal information (as described in sections 1 and 2) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Consent – Where necessary we will only collect and process your personal
information if you have consented for us to do so.
Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of ‘legitimate interests’ as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
to enable you to access and use the site
to communicate with you about your use of the site. For
example, sending you a confirmation email after you registered an interest on the site. Unless you have agreed, this won't include communications about products or services which we think you may be interested in.
to improve our site.
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests,
4. Disclosure of your personal information to other organisations
The personal information we collect when you use our site is confidential. We may disclose your personal information to a third party in the following circumstances:
To allow our service providers to provide certain services and/or enable your interaction with the site. Our technical partners will not be permitted to use your personal information for their own marketing purposes unless you have consented to receive marketing from them on another site.
If required or permitted to do so by law
If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency
If necessary in connection with legal proceedings or potential legal proceedings
5. How you can change permissions
Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don't want to be contacted by us anymore you can email .
Section 6 below also sets out your other information rights.
6. Your information rights and responsibilities
You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:
6.1. Right to correct: the right to have your personal information rectified if it is
inaccurate or incomplete
6.2. Right to erase: the right to request that we delete or remove your personal
information from our systems
6.3. Right to restrict our use of your information: the right to 'block' us from using your personal information or limit the way in which we can use it
6.4. Right to data portability: the right to request that we move, copy or transfer your personal information
6.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we're continuing to process your personal information.
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.
8. Keeping your personal information secure
Keeping information about you secure is very important to us. We use a range of organisational and technical security measures to protect your information.
Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and to use a password that is appropriate (i.e. a mixture of upper and lower case letters, and characters, which isn’t used on other sites and isn’t easily guessed).
We restrict access to your information as appropriate to only those who need to know that information for the purposes set out above. Our internal procedures cover the storage, access and disclosure of your information.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
9. How long do we keep your personal information?
10. How to contact us
If you have any queries relating to our use of your personal information or any other related data protection questions, please write to Home Coaching, 5 High Storrs Drive, Sheffield, S11 7LL or contact us at .